RV Service Center of Santa Cruz

Recommends

culrob612

Joined 3 years ago

Excellent Customer Service. My wife and I purchased a new vehicle and wanted a trailer hitch and the appropriate electrical system installed. The staff took a great deal of time to explain the different options available to us. The results were very clean - and it was exactly what we had asked for. They took the time to listen, and they did excellent work. Great experience!

Doesn't Recommend

kbermender

Joined 6 years ago

Horrible Experience with RV Service Center. My husband and I had a horrible experience with the RV Service Center of Santa Cruz when our RV was stolen from their premises. The manager at the RV Service Center said that this has happened twice before in a short amount of time, yet the RV Service Center doesn't have a guard, or lock a gate, or even have a surveillance camera or lock the steering wheels of the vehicles with a "Club" (at the point our RV was stolen, at least).

The shop manager called us up the morning after we'd dropped off the RV for repairs (and right before we were leaving for holiday) to ask if we'd taken the RV during the night. We said no, so they called the police. This is when we found out that the stolen vehicles were a rather common problem here. We were lucky, and our RV was recovered by CHP, although not in working order, and had been lived in during that time by a homeless person.

My husband and I had made real efforts to help out the RV Service Center by: coordinating with 3 police departments to get fingerprinting done (at the request of the RV Service Center), paying cash for towing services to reduce the bill, sending mattresses to cleaners and getting items steam-cleaned instead of replacing items after the homeless person had been living in the RV; also, we did not rent an RV and charge them for the holiday we had planned, but instead dug out our old tent and bought a Coleman stove and 'roughed it'.

Why did we do all this? I'm a small business owner myself, and I understand that unexpected events like this can rock a business. But when everything was said and done, the RV Service Center owner started chiseling us for every repair that had been done, started getting nasty on the telephone, and never, not once, did she offer an apology for the incredible hassle we'd experienced. To-date, we are still waiting for reimbursement from the RV Service Center for towing, repairs, cleaning, and replacement of several stolen items.

Can I give a rating lower than 1?