Super! The technicians at ClickAway
repaired my HP desktop computer on a Sunday afternoon in under an hour.
I called at 1:30 on Sunday afternoon with a computer that would no longer turn on and talked with Jeffrey at the ClickAway Computer and Network shop on Winfield, in San Jose. He said they would be open until 4:00 and If I would bring it in they would run some diagnostics and see what the problem was.
When I arrived 20 minutes later, i met with Justin and Jeffrey. Justin did a quick test while I waited and said he was 90% confident that the computer's power supply was bad.
They had a replacement power supply in stock. He gave me an estimate to replace it that was very reasonable and said he would install it and give me a call in about an hour.
Before 3:00 he called me and said the computer was working and was ready to pick up.
The shop was clean and well organized. The technicians were competent and conscientious.
The outcome was well beyond my expectations.
These guys are great! Had a wonderful first time experience with this local Santa Cruz Company. The best Customer Service around. I worked with Taylor (on the phone & the check in process) and James (technician who worked on my computer), who explained in detail and very kindly what he saw in the diagnostic test. Both were super friendly and helpful. After upgrading the speed and a minor tune up---My computer is flying on the Internet. Great service and reasonable cost. I would definitely recommend them and go back to ClickAway again when needed. Thanks again!
My macbook all of a sudden wouldn't boot up and i got an awful grey screen instead of a lovely working computer. Hardware problem! I took it in and they got me in right away, they explained it may be bad and it may be an easy fix, but they'd help me along the way and it was going to be free if it since it was a hardware problem and I had applecare luckily. Even better, it was the easy fix! I picked my computer up same-day! I recommend Clickaway for anyone with an apple computer with applecare or without who doesn't want to drive to the nearest genius bar.?Thanks for being professional, and most of all explaining to me everything since I don't know anything about computer hardware. ??I highly recommend, being a student they were lifesavers for me! :)?Also, location is nice. It's right across from the petsmart/ ross complex.
BBB A Rated Computer Repair - I know why. Want someone who can handle all your computer and cell phone issues? Go here. They are licensed, bonded and insured so I was confident in giving them my laptop. Then, I broke my cell phone screen twice, and they fixed it too while I waited.
Under New Management. Let me be upfront about this: I represent ClickAway Computers, with three locations on the "other side of the hill". Stratos Systems has recently joined the ClickAway family and is now under new management and being run as Stratos Systems by ClickAway. I can assure you that everyone at ClickAway aims for 100% customer satisfaction, and our dedication has resulted in us winning the Angie's List Super Service Award, and also being awarded Diamond Certified Status by American Ratings Corporation. We hope that anyone reading these reviews will give Stratos Systems by ClickAway and our certified technicians the opportunity to provide you with outstanding service!
Poor Communication, not on the ball. I dealt with Stratos for my ISP and networking issues for about a year or so. Yorgas the owner could not even get my AOL problems taken care of. His techs were equally ignorant. Whenever i called in the mornings, nobody ever answered because the shop was never open on time. He was really bad at returning calls. I tend to agree with the other reviewer that this business may not be on the horizon very long. Being flaky and undependable can be of no help to anyone. That is quiet a problem we have here in this area. We don't need anybody else to be added to that list to flakes. On top of all of this yorgas insisted on being payed the top dollar amount for work that never really got done. Later on we had to get our problems fixed by spending a hellish amount of time on tech support. Thats something Stratos wanted to be payed for but could not provide the skills to get the job done. Being a bunch of dishonest and tardy flakes may not be a problem with some people, but it is a definite problem as far as our business is concerned. Needless to say we are not with stratos anymore. For the people who still are with him, i wish them luck. Unless stratos mends its ways it will end up losing a lot more customers.
Didn't do it for me. I wish i could say something positve about my experience about stratos but that's gonna be really hard. while the staff and the owner were polite and all that, the job never really got done. I had to call several times and issue several reminders before someone even looked at my computer. Getting them to give me a status update was even more difficult. My data was never recovered even though i was promised all that. Then i still had to pay for 2 hours of labor and for a new hard drive which i found to be way overpriced. My laptop still does not work well after all the repairs they did to it. The only choice that i was given was that i would be charged another hour of labor for any further diagnostics. So as such i chose to stay away. I for one would not reccomend this business to anyone. I went to User friendly computing after that and they got the job done for me at a very reasonable price and in a very fitting timeframe.
Couldn't Ask for Better Support. I've worked in the computer industry in this area for the past 16 years and Stratos Systems, and specifically the owner Yorgos Hadzis, has always been there for me and my clients. He delivers quality products at very competitive pricing and always stands behind his work. Not only am I a long-term customer, but I've sent countless clients to Stratos Systems over the years, from large companies and government agencies to individuals with home computers, and not one of them has ever had a problem or complaint about the products or service they received. I always send my most difficult challenges to Stratos and they've consistently found a solid solutions for minimal costs. I've witness Yorgos having to deal with difficult people on several occasions that know absolutely nothing about computers or software and what it takes to put together a stable and dependable system and he has always demonstrated extreme patience in trying to help them understand any issues involved and explain what their options are. He's a very straight-shooter who will always tell you the plain truth and not just tell you something you want to hear just to make a sale. The thing that really makes Stratos Systems stand out is that they find out what your needs are and build a custom, affordable solution that will do everything you need it to do without selling you anything you don't need. In a nutshell, if you want top-of-the-line, first-class computer systems or components for reasonable prices along with excellent support and someone that will always stand behind their work, go to Stratos Systems in Santa Cruz. The only reason why some believe their prices are higher than other places is because they are comparing apples and oranges, and Stratos Systems won't skimp by selling you low-quality parts that are likely to fail and require additional costs and downtime down the road.
Wonderful computer sales and service company. We have used Stratos for many years. They have provided consistently outstanding service and have always been available in an emergency. Although Stratos may not be the cheapest provider in Santa Cruz, in the long run the service and value provided mean that the product received is of the highest quality and has saved me substantial amounts over the years. I cannot imagine my business running efficiently without the value provided by Stratos and particularly by the owner, Yorgos. In addition to provding efficent and invaluable service, I have found Yorgos and his team to be honest and acting to the highest ethical standards. I enthusiastically recommend Stratos to any serious business interest.
Continue to Save our business.
Have been using Stratos for over 10 years and they once again saved us from a very difficult situation. Kudos to Yorgo and Jasson for retrieving lost data that was instremental to our business operation. They are the best in Santa Cruz county as they are always willing to come to our aide and solve our problems. Knowledgeable and affordable. We highly reccomend Stratos for all computer needs.
Aptos Cycle Touring Company
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