2222 E Cliff Dr, Santa Cruz, CA | Directions 95062-473036.962916 -122.000728
Hours of Operation:Sun 10:00 AM - 10:00 PM Mon 11:00 AM - 10:00 PM Tue 11:00 AM - 10:00 PM Wed 11:00 AM - 10:00 PM Thu 11:00 AM - 10:00 PM Fri 11:00 AM - 10:00 PM Sat 10:00 AM - 10:00 PM
foul people, disgusting food – MOST HORRIFIC, MISOGYNISTIC EXPERIENCE I've ever had!!! I was responsible for catering a work event so I put the cost on a personal credit card & was told to get an itemized receipt on a letterhead. I told them that I would need enough for 25 people for $250 and an itemized receipt. Party done right?...No.
When I came to pick up the food, I was underwhelmed by the amount of food they provided. I told the mngr & he said they threw in the cabbage & in no way was the order deficient. I did the math & they charged $96 for 2 trays of rice and beans?? When I looked at the receipt, they had written on a Staples template with no logo; not what I needed. After trying to explain this to the mngr, I left with a level of exhaustion that is probably reserved for physicists trapped in some weird rip in space- time trying to explain thermodynamics to a Paleolith.
I called later to complain about paltry amount of food & they agreed to address this. I told them what I needed AGAIN re the receipt. The mngr told me she had no experience with this "invoicing" & she would have to get the invoice experts on it. Cut to a month after never hearing from her & me dropping the ball. I called to see if the invoice experts had come to the rescue & she was still drawing blanks. I told her to look on Word for a template (blank), I directed her to Google (blank). Worried I would never get my money back I went down there to show them how to invoice (you heard that correctly) & what did I get? She comes back with a photocopy of the Staples receipt on a letterhead and a gift cert for the overcharge. I asked to speak to HER manager & she put me on the phone with a man who can only be described as Mel Gibson after a Costa Rican bender getting misty at a football game.
After going through my experience with Mel, he said I would have to wait a day or 2 for my invoice to be faxed. Concerned & admittedly defiant after being left hanging about 12x's, I said I wanted the invoice in my possession ASAP, after a month I did not trust them to fax it. I was told by Mel (Mike B., acct. manager reachable through the head offices) that I would have to wait, he was very busy & the soonest he could it to me was a few hours, which was fine. He was under the impression that I demanded the receipt right then. I did underline the urgency, but at that point I was going at this relatively, I meant not next week or however they operationalized ASAP. So I said OK. This did not end there. Mel told me that he was really busy & it's crazy to DEMAND that I get the receipt right then, he has like 100 things to do & he couldn't just write up an invoice & bring it over. I reminded him of the entire situation & asked him if he could sympathize with my frustration & concerns, he said yes but DEMANDing was rude. You can't just go around demanding especially when others have things to do. Kinda pissed that I was now being scolded for my etiquette after given the run around for 1 mo. & overcharged, I told him that to rehash the interpersonal aspect of this was ridiculous. I just wanted my invoice & I was done with the convo. So…He said I wasn't getting it if I was gonna be so rude. That he didn't care how long it had been & someone like me (presumably someone with 2 X chromes & a mouth) couldn't just go around demanding things. When I went to speak again he told me to "shut up" I was "always talking." Realizing that I hurt Mel's feelings I said I would only practice actively listening from then on which requires the listener to repeat what they hear (I started doing this when he told me to "shut up") all a sudden he calls me a B*TCH (hand to god) & said I wasn't taking him seriously. When I reminded him that I was in his restaurant actively listening & the patrons could hear the nature of the conversation, he hung up & said he would not talk to me until I walked out of the restaurant so the patrons wouldn't hear. Nope. guess where I am right now
Easily my favorite Mexican restaurant – Cafe El Palomar used to be this little hole in the wall place where you could watch your fresh corn tortilla being handmade; now, it's upgraded and beautiful! Gorgeous new bar in blues overlooks the beach at the yacht harbor; come during the day and play volleyball right outside the door on the sand. They have a to-go counter, so you can come in with your sandy feet (they'll love that I said that), and order up the best carne asada tacos you'll ever find. Sit outside on the patio, or picnic steps away at the water; bring the dog and the kids. I recently went there for dinner, and although I couldn't pass up my favorite asada taco (perfectly marinated skirt steak), I also had a shrimp enchilada, which was just about the most exquisite thing I've ever eaten. Those fresh corn tortillas wrapped around loads of tender, garlicky prawns with a sweet and almost delicate green sauce... I've found that the dishes here focus on freshness and flavor, which just shines through without being overpowered by too much spice or heat. Don't forget the guacamole, 'cause it's chunky with fresh tomatoes and lots of cilantro.
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