Best customer service and products.
I had a great experience . I have been shoping there since 2004 and every time I have a wonderful experience. The staff knows a lot about the merchandise and they are very helpful.
I bought a pair of shoes at Shoe Fetish and wore them 4 times. The shoes came apart and I took them back to the store. I expected that a "high end" store like this would simply replace the shoes or, at the very least, apologize and offer to ensure to get them repaired. No, no. I was led to believe it was my fault the shoe fell apart....
Please note I have purchased several items here previously.
I returned to pick up my shoes. I explained that I did not appreciate being berated and that the service was far below what the window dressings would imply. I was once again told that "Nobody else has had this problem"...... meaning...?? During the defensive conversation I was given my shoes. I opened the box only to discover that the shoes had not been repaired correctly.