VERY Unhappy. I loved the customer servie adn the salon itself. I have been searching for new stylist for about a year now , so that I do not have to drive over 17 to the one I have had for years. I researched hair stylists locally, thoroughly and came to the stylist I chose at Salon Cruz, Hope. I guess she is good with curly hair and I have straight thik hair that needs precise hair cutting with detail and even -ness??? I came in for a consultation weeks ahead and then re-described when I came in. Instead of the result and style I went to great lengths to describe I have the worst haircut on my entire life and paid the most I have ever. I asked for something precise and got anything but that. There are layers all over that are not even and the lengthy part of my hair is in strings and not even as well . One side is totally different than the other. I cannot let this just go straight - which was a big request because of my lifestyle, which I went over explicitly. It is many different colors, the base is light strawberry blonde instead of medium brown, as we discussed and no darker low lights as I asked pulled thru. Then on top of it I was charge 185.00 "at a discount?" for this mess and thus paid over $200.00 of my money that I am really watching carefully right now for a disastrous style - not an easy beach style that I can wear straight. This is more like a curly cut that an be hidden in a curly haired person. My hair is always a beautiful thick and straight style. Now it looks like ---- HORRIBLE. I feel that I was cheated of what I went to great lengths to describe and explain and walked out of there in the blur , like many do when they kind of like the stylist and then get home and ---- what a MESS. My money is gone and I am looking at a year at least of growth to get to what I could have easily have had, since I waited a grew my hair out to achieve what I wanted.
Very nice, good service if I can get the stylist for what I need..
I went there just to check it out, while waiting for my daughter theater class to end. I had just arrived in Santa Cruz, less than a month before. And desperately needed a stylist. They gave me the free consultation for what I was interested in and with the person that dealt with my type of hair (which is very VERY curly, almost ethnic), Ashley. That day I made an appointment to change my look for my 27th B-Day.
Ashley was definitely the one that knew how to deal with my type of hair. The new cut and style were just what I wanted... Girlie and simple but not common, and professional at the same time, plus manageable. My beau, who likes long curly hair LOVED IT... and it wasn't curly or long!
I went there again after a couple of weeks, Glen gave me the greatest wash I've ever had, more like an out of this world head massage. His blower and ironing technique where very good, but not so much for my type of hair, amount or cut. So.....
I made another appointment with Ashley.... I mean... Why fix it if it isn't broke. I stick with what works.
I definitely recommend you to have an idea of what your want, and then make an appointment for a consultation, so they set it up with the specialist in your hair and desired style.
Be on time for the appointments, you could wait 5 or 10 min. But is a beauty salon... it's to be expected.... On my next visit I plan to buy some of their products, to maintain my cut and style.
Glen at Le Salon Cruz Rocks!!!. Do you want to feel like a million bucks? Go and see Glen at La Salon Cruz. Not only is he personable and articulate, he KNOWS his stuff! He gave me a great color touch up that looks perfect ( it takes skill to match someone else's work and Glen did) . He also gave me great trim and showed me how to style my hair differently. We had a great conversation about a plethora of things. I have had my hair done all over the country ( L.A., Santa Barbara, and S.F.) and Glen rocks!!!!!. I was vacationing in Aptos for the week , I live 2 hours away and I will make the drive to let Glen work his magic again. Le Salon Cruz is LUCKY to have him on staff. What an asset. Great ambiance and music in salon too!
Great customer service.. I am so excited...I have found a salon with everything a girl could want. Not Only did I get a fantastic hair cut, But I found a wax-er for Life!! Getting waxed can be pretty Tough. Friendly, fast, efficient, and comfortable was what I got @ Le Salon. I highly recommend.
Avoid, please.. My appointment was at 3:45pm and I got there at 4:00pm because of tourist traffic through town. When I got to Le Salon Cruz, my stylist had flat out left! "She just left," they said "and no one else is available." She couldn't even wait 15 minutes for a client? I was so speechless I just walked back out the door. If you might be late getting to Le Salon Cruz, please do not book an appointment here. In my opinion, this was a really tacky move and I will never go back.
Hands Down th Best Salon in Santa Cruz. I love this Salon - they are wonderful - so professional and courteous. I have had a few things done at this Salon and the experience has always been great! I highly recommend this Salon to anyone who is looking to replace their current Salon. Their space is wonderful and they have the most professional staff in Santa Cruz! A+ all the way!
Love it!!!. I had never been to this salon before, and have only had bad experiences at other salons in Santa Cruz. I was hesitant but my friends recommended Le Salon Cruz so highly, and I am so happy I went. I went in for a haircut and got the best cut I've ever had, my stylist was amazing and I totally trusted her! The environment was so warm and friendly, the entire staff was welcoming and so helpful. I found out when I went in that they don't just do hair cuts but they also have facials, maicures, pedicures, waxing...everything! I am so glad I found a great, full-service salon in Santa Cruz.
Outstanding!!!. This salon is fun,current,the staff are friendly.It has wonderful energy and I felt very comfortable.The service was outstanding.I had complete trust in my stylist.I look forward to my next visit!
Everyday will be a good hair day.
Bobbie and her fantastic staff at Le Salon Cruz care about you and all of their customers. I've been a client of Le Salon since it first opened and a client of Bobbie's for nearly 18 years.
This is a full service salon in a comfortable, relaxing setting. No sales pressure to buy every beauty product under the sun, great pratical advice, great hair cutting, you'll be happy you went.
All this and one of the best massage therapists in the county (if not the state). I'm very happy this salon is here in Santa Cruz, easy to get to, friendly, convenient and fun.
Awesome experience!. I have been a customer of Le Salon Cruz since it opened. The atomosphere is beautiful, soothing, professional, stylish and fun. I feel like a valued person when I go there. My stylist takes time to look at what would look best on ME. The wonderful young woman doing my pedicures and manicures gives me a spa treatment and spa feeling every time I come in. Le Salon Cruz carries my highest recommendations for professional, friendly, talented and knowledgeable staff! Enjoy the luxury!
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