Wells Fargo
Santa Cruz, CA 95060
Phone: (831) 469-3525
Editorial Review for Wells Fargo – by Anna Roth
In Short
This financial institution's stagecoach logo isn't just there for show--after Henry Wells and William Fargo opened the bank for Gold Rush prospectors in San Francisco, they wre integral players in a stagecoach network that stretched across the West. Today, the bank has locations across the country and offers personal and business checking, savings and investment accounts and credit cards. Wells Fargo also helps its patrons with home mortgage, insurance, loans and consumer finance.
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Insider Tips
The ExtrasAccount holders can use online tools to learn about investing, budgeting, buying a home and more.
Fun FactWells Fargo once operated the Pony Express.
User Reviews for Wells Fargo
06/09/2008 Posted by stephieteufel1
Hy husband and I been banking (personal and business) with Wells Fargo on River for 11+ years. Although there is a very high staff turn-over a few of the tellers do stick around long enough to recognize us when we come in. They are always very pleasant and eager to be helpful. Business folks take note: don't expect to get speedier service in the "business" line, we often just go straight to the personal banking queue if it is crowded. The big issue I have with Wells is their lack of customer support once you get outside of the local branch. Their phone bank staffers say the right words, "I'd be happy to help you [...]," but are devoid of any real desire to solve issues not outlined in their tele-marketing-esque playbook. They will politely put you on hold until they can check with a supervisor, who seems to have the same playbook, but a more authoritative voice. If you really demand to speak with someone who can think or act independently they'll be so kind as to transfer you to the supervisor's supervisor's voice mail! Our loyalty to Wells and long-term patronage also seems to mean little (if anything) to them. For example, we recently applied for a (very small) business loan and were summarily turned down by Wells (but approved by Santa Cruz Community Credit Union). Wells is also the king of fees. Be prepared to be charged for things like "depositing too much cash." In summary, the local folks are nice, the location is convenient, but the corporate treatment of customers leaves little to be desired. If you want a banker who will treat you like a valuable member of the local community I'd look for a different bank.
Pros: friendly local staff, convenient location
Cons: high fees, poor corporate customer service, lack of personal treatment
11/21/2006 Posted by greymouse26
I normally only go to the bank to get quarters for my laundry since everything else is done online (which I like). There is always a wait to see a teller, but it's do-able. The tellers are always friendly and fast with my transaction.
Pros: good location; decent amount of parking
Cons: no drive through teller
