715 Soquel Ave, Santa Cruz, CA | Directions 9506236.977297 -122.015659
GO TO COSTCO – Sad top say Bay Photo has had it's day. Communication skills zero, resulting in awful customer service. Have tried giving this locally owned and operated business chance after chance, but time is up. Next stop COSTCO.
Horrible customer services ship my US$400 order to wrong – We e got horrible services from bay photo lab. We sent 5 emails to ask for our order update, and got no reply. We got onto customer support online, and they told us fedex no, we checked, and the order was shipped to the US when we were located in hong kong. We asked them to check, and no update. Credit card had been charged US$400+ 2 weeks ago. Fedex tracking update said our order is now in CA, when our address is in hong kong. Called them twice on the phone, a man cut off my phone line when I said I was calling from hong kong. Requested Michael the online support to check for me, and he just left me there on the support room unattended for more than an hour after i repeated told him to check the shipping error. Got a one line reply from Beth said order was on the way and we would receive next week, when order was ordered on 21 Nov, and shipped out on 6 Dec from the USA according to fedex tracing. We requested for the fastest way to ship from the US to hong kong , and flight time is about 12 hours. Up till now after 5 emails, 2 phone calls, and over 1 hour waiting on online support, I am left all alone near the PC no one even try to tell me what happened with my order. Nobody is willing to help, and no one apologize, or told me the real whereabout of my order. When on the fedex tracking, it is simple, they sent my order by usps ground to the CA area, when they should send my order to hong kong by usps international. When I ordered from other US supplier, like nations photo lab, we got their delivery in 3 days. Bay photo customer service is horrible in every way you can imagine. We will NEVEr use their services again. And make sure you do not make the same mistake as our studio.
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