Great Customer Service!.
Not only have I been a client for 20 years, I have also recommended Woodstove & Sun countless times. I also know lots of people who got their stoves through them. From the sales staff to the installation crews, I have consistently heard nothing but glowing reviews from happy customers. I recommend them without hesitation!
I have to say we've been really disappointed with the stove and the service in addressing the problems. I am also really tired of being told how I'm not using just the right wood or kindling. The glass on this thing just becomes black within a day. I've been bringing this same wood and kindling to my mother's to burn in her jotul and she hasn't cleaned her glass in years! I think it doesn't help in that it cost over $5000 so we expected it to work very well. I probably would just deal with it but we did buy one of the most expensive inserts they had. Also they kept saying that it was a really great stove, ect. At this point I would just as soon have my money back and be done with the whole thing.