Great business! These guys are awesome
to work with and they have pulled me out of a bind on several occasions.My account rep has learned my shipping program inside and out and is one the easiest people to work with. I would highly recommend using them for shipping freight!
My name is Kirk Stevens and I am the principal of One Stop Logistics. This negative reveiew was just brought to my attention and to be honest, It is not ringing a bell. I passed this to my claims manager Gina Cordova and the scenario is not familiar to her either. In our defense, every order is shipped with a Bill of Lading (a legal document confirming description and state of the product) when delivered the receiver (or Consignee) also signs that the order A. Arrived in good order, or B. is required to make any notations of damage, denting, wet, missing, torn etc. In this situation to PROVE that the CARRIER damaged this order, we would have needed the consignee to SIGN and note any damage. The consignee has an OBLIGATION to note the condition of the product, period. In this case I suspect they did not note any damage at time of delivery, hence the legal trail is picked up CLEAR, delivered CLEAR. The logic here is how can we force a CARRIER to make a claim payment when they have PROOF that the order was picked and delivered with no damage noted. Trade shows are normally UNION run, and the liklihood is the damage occurred POST delivery but that is only speculation. I have an IMPECCABLE reputation in the industry, have been in business 16+ years and have NEVER had an issue related to my brokers bond. Meaning there has NEVER been an issue that we skirted or couldn't work through with a CARRIER or with a SHIPPER. It is unfortunate that this client was not satisfied, however my door is and always will be open for discussion, mitigation and we push in every instance for what is RIGHT. There is no gray area, right is right. It appears that I simply had NOTHING to fall back on as the Delivery receipt was signed for clear. We work with absolute honor and integrity and the fact we've not only survived, but THRIVED through agruably the worst economy and recession the world has seen hopefully speaks for itself. We could not stay in business if the scenario described was normal. I ask that the reviewer personally contact me and I will look into this myself. Kindest Regards, Kirk Stevens 800 469-7380
Trucking / Moving.
If I could give this company negative starts I would. We worked with this company to truck a trade show booth down to a large trade show. We had worked with them the year before and it was a great experience. This year, was a COMPLETELY different experience!
To begin with they showed up 6 hours late to pick up our shipment! We were waiting around ALL DAY for them to show up. When they did it was another shipping company that they were using and the man was extremely rude and not helpful. He almost left with out our shipment because we had to confirm some information with One Stop Logistics on the phone. Once it was sorted out, the shipment left and we got to the trade show and our booth shows up with a large hole in the side of it. As soon as One Stop Logistics came by at the end of the trade show we showed him the large hole. He told us we had to place a claim. Pictures of the booth were taken before and after and we sent this information to the rep we were working with at One Stop Logistics. We heard absolutely nothing back from them, except to tell us that when the booth arrived at the show, the Union workers told them it was fine. Which is a pretty impossible statement, due to the fact that there were literally 1000 of booths showing at the show. One Stop continued to ignore our request for making the matter better, and told us that the digital photos that we sent were "fuzzy." We talked to a manager at One Stop and he yelled, shouted and talked over us telling us that "we were difficult" and that he would take us to small claims court if we didn't pay our bill.
This is obviously a very abridged version of the story. We were just really upset that the situation was so different this time around. And all we wanted was appropriate customer service and for someone to step up and take some responsibility for what happen.