Capitola >Zelda's On The Beach
Overpriced for mediocre dinner and terrible service.
The only thing Zelda's has going for it is its excellent location, right on Capitola beach. Any other location, this place would have gone out of business a long time ago.
Food: mediocre. Not terrible, but nowhere near worth the prices they charges. My teriyaki chicken was bland but acceptable; the rice pilaf tasted like Uncle Ben's - not worth $17.95. My date's chicken was undercooked, and the ketchup smelled rank like vinegar. When we asked for a fresh bottle, it also smelled and tasted funny, so they must be improperly stored.
Service: beyond terrible. The hostess where nowhere to be seen for at least five minutes on a Saturday night. We were seated promptly after that, but in front of an outside doorway that was in frequent use, so my date had a constant cold chill. Our waitress was also MIA for 15-20 minutes at a time. It was half an hour before we even got bread - which was four small slices of bland white bread I wouldn't even buy at the store. Our waitress was nice enough, but impossible to flag down, as were the rest of the wait staff. I had to get up and march over to the wait station to request a non-rancid ketchup bottle.
Management: outright rude. When we requested to speak to the manager, she hurried over. We explained about the terrible service and the poor quality of the food. Her response was that they had a smaller "winter staff" and that we shouldn't have eaten the food if we thought it wasn't cooked right. Her attitude was almost belligerant, considering it is HER responsibility to make sure there is enough staff on the floor and our complaint was that the food was poor quality, not unsafely prepared. There was nothing apologetic in her manner. She did offer to remove the higher priced item from our bill.
Nor were we the only table afflicted. Several nearby tables waiting listlessly for over an hour for food. The family next to us received the children's meals, but the adult's meals never arrived.
Avoid. On Monday myself & my husband went to Zeldas for lunch. We were seated next to the bins which stunk, we couldn't move because there wasn't any more seats available under the umbrellas (it was a hot day). We ordered fish & chips which came in a small basket, the chips were ok but the fish was horrible. With our order we got a 7up & a Corona, this all came to $36 .. so that's 2 "small" baskets of fish & chips, a Corona & a 7 up for $36. Not only were we NOT impressed with the food but the waitresses were rude. I wouldn't recommend this place to anyone.
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